All goods come with a 2-year warranty period.
The warranty provided is on a so-called carry-in basis, which means you are responsible for transport to our warehouse.
Always contact us first if a product is not working properly – we might be able to help you with tips.
If the problem cannot be resolved remotely, we will discuss how to proceed (return or perhaps send a replacement part).
Please NEVER return a product without prior consultation.
We also follow the manufacturer’s warranty conditions.
Ordered goods can be returned within 14 days of receipt without giving a reason.
Conditions for returns are:
Goods are unused
The goods are still in the (undamaged) original packaging
Return shipment is announced in advance.
see the Terms and Conditions for more information
The shipping costs for returning are at your expense. For large items, it may be cheaper to have us arrange the shipment.
The costs incurred will then be deducted from the credit amount.
The easiest way is to copy this text into an email and complete it with the requested information.
To:
Desi’s Cadeauwinkel
Sint Jacobsbuurt 11
1483AS De Rijp
info@desies-cadeauwinkel.nl
I/We* hereby inform you that I/we* withdraw from our agreement concerning
the sale of the following products: [aanduiding product]*
the delivery of the following digital content: [aanduiding digitale inhoud]*
the performance of the following service: [aanduiding dienst]*,
withdraw*
Ordered on*/received on* [datum bestelling bij diensten of ontvangst bij producten]
[Name of consumer(s)]
[Address of consumer(s)]
[Signature of consumer(s)] (only when this form is submitted on paper)
* Delete what does not apply or fill in what applies
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